Privacy policy.
Last Updated: August 2025
This Privacy Policy explains how Patch Caregiving ("we," "our," or "us") collects, uses, shares, and protects personal information in connection with our website, www.patchcaregiving.com, (the "Site"), our onsite childcare services (the "Services"), and in the usual course of our business.
Your trust is the foundation of our service, and we are committed to protecting your privacy. By using our Site and Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services to you. This information falls into three categories:
A. Information You Provide to Us:
Parent or Guardian Information: When you contact us, we collect personal information such as your name, email address, and phone number. When you register for our Services, often as a benefit through your employer, we may collect information to confirm your eligibility, such as your name, employee ID, or work email, as provided by you or your employer.
Child's Information: To provide safe and personalized care, we collect information about your child, provided by you. This includes your child's name, date of birth, allergies, medical conditions, dietary restrictions, special needs, and emergency contact information. This sensitive information is collected only with your explicit consent and is used strictly for providing our Services.
Service Information: We collect details related to your use of our Services, including booking dates, special requests, the names of your children in attendance, and any communications you have with our team.
B. Information We Collect Automatically:
Log and Usage Data: Like most websites, we automatically collect information your browser sends when you visit our Site. This may include your computer's Internet Protocol (IP) address, browser type, device information, the pages of our Site you visit, the time and date of your visit, and other statistics.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
C. Information from Other Sources:
Employee Information: We may receive information about you from third-party partners, such as your employer, if they are facilitating our Services as a benefit to you.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage Our Services: To schedule and provide backup childcare, report on copayments (if applicable), and manage any communications with you about your care experience.
To Ensure Health and Safety: To be aware of and respond to your child's health needs, allergies, or any emergencies that may arise.
To Communicate With You: To send you service-related updates, booking confirmations, invoices, and respond to your inquiries. We may also send you newsletters or promotional materials, which you can opt out of at any time.
To Improve Our Services: To understand how our users interact with our Site and Services, allowing us to improve our offerings and user experience.
For Legal and Security Purposes: To comply with legal obligations, resolve disputes, enforce our agreements, and protect against fraud or security threats.
3. How We Share Your Information
We do not sell your personal information. We only share it in the following circumstances:
With Our Caregiving Staff: To provide care, our trusted caregivers will have access to necessary information about your child (e.g., name, allergies, special needs) on a strict need-to-know basis.
With Service Providers: We may share information with third-party companies that perform services on our behalf, such as our care management platform, central messaging solution, and email delivery. These providers are obligated to protect your information and are not authorized to use it for any other purpose.
With Your Employer: If you receive our Services as an employee benefit, we may share limited information with your employer for purposes of confirming eligibility, copayments, and tax and usage reporting. This information is typically limited to confirmation of your use of the service (e.g., hours of care) and does not include sensitive details about your child's health or specific needs.
In an Emergency: If we believe it is necessary to protect the health, safety, or vital interests of your child, yourself, or others, we may share information with emergency services, law enforcement, or designated emergency contacts.
For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a public authority (e.g., a court or government agency).
In Connection with a Business Transfer: If Patch Caregiving is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Our Commitment to Children's Privacy
We do not knowingly collect any personal information directly from children. All information regarding children is collected directly from the parent or legal guardian with their consent and for the sole purpose of providing safe and effective childcare.
5. Data Security
The security of your personal information is extremely important to us. We use a variety of administrative and technical security measures designed to protect your information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws or for tax/accounting purposes), resolve disputes, and enforce our legal agreements and policies.
7. Your Rights and Choices
You have choices regarding the personal information you provide to us. Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data, or to object to certain processing. To exercise any of these rights, please contact us using the information provided in the 'Contact Us' section below.
Accessing and Updating Information: You can review and update parent/guardian information or your child’s information by logging into our third-party care management account or by contacting us directly.
Opting Out of Marketing Communications: You may opt out of receiving promotional texts from us by texting STOP any time. We will still send you essential, non-promotional communications related to your account and our Services.
Data Deletion: You can request to delete your data stored across our care management or booking platforms. A deletion request will result in the permanent removal of your associated personal information. Please note that we may be required to retain certain information for legal, tax, or record-keeping purposes. To make a request, please contact us at the email below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. For material changes, we may provide a more prominent notice, such as through an email to all parents enrolled in our Services.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
support@patchcaregiving.com